Frequently Asked Questions & Important Information
(Before Your Massage)
This page is here to help you arrive feeling calm, informed, and at ease. If you have any questions or uncertainties, feel free to reach out - I'll be happy to help.
Important Information & Contraindications
Massage is a wellness-focused, well-being-enhancing experience. In certain conditions, however it is not recommended, or may only be suitable with medical approval.
When is massage not recommended?
Circulation
Serious circulatory or thrombotic conditions, thrombosis, bleeding disorders, severe cardiovascular conditions
Implants
Pacemaker
Bone Health
Advanced osteoporosis
Medical Procedures
Recent surgery, following vaccination
Metabolic Health
Severe diabetes, gallstones or kidney stones
Serious Conditions
Severe or untreated medical conditions, cancer-related conditions
Skin Conditions
Skin conditions affecting the treated area
Pregnancy
Massage during pregnancy requires special consideration. Massage is generally not recommended during the first trimester or in the later stages of pregnancy. During the middle stage of pregnancy, only certain areas may be addressed, depending on individual circumstances. Medical approval is recommended prior to booking.
The following list is provided for informational purposes only. Depending on individual circumstances, additional factors may influence whether massage is suitable.
Important Legal & Professional Disclaimer
Massage and any optional frequency-based wellness support do not constitute medical treatment, are not diagnostic or therapeutic in nature, and do not replace medical examination or care.
Guests are responsible for informing the practitioner of any health conditions that may be relevant prior to the session.
If there is any uncertainty, consulting a healthcare professional before booking is advised.
If you have any questions or are unsure whether a session is right for you, feel free to get in touch.
Your safety, comfort, and sense of ease are always the priority.
Payment, Cancellation & Rescheduling Policy
A Payment is required at the time of booking to secure your YU Relax appointment.
If you need to cancel or reschedule, please do so at least 24 hours before your scheduled appointment time. You may reschedule your appointment once, subject to availability.
Arrival should be no more than 5 minutes before the start of the appointment time.
Cancellations, rescheduling requests, missed appointments, or late arrivals made within 24 hours of the appointment are not eligible for a refund or reschedule. If you arrive late, your session will still end at the original scheduled time.
Cancellations or rescheduling requests made within 24 hours of the appointment will incur a minimum fee of 25% of the appointment cost. Missed appointments or late arrivals are not eligible for a refund or reschedule. If you arrive late, your session will still end at the original scheduled time.
Exceptional Circumstances
In the case of unexpected technical issues or extraordinary circumstances, a new appointment will be arranged through mutual agreement.
Thank You for Your Understanding
These boundaries are in place to help ensure that our shared process remains safe, predictable, and respectful for both of us. Thank you for respecting this space and the value of the time we dedicate to one another.
By booking, you confirm that you have read and agree to this policy.
Frequently asked questions
Contact
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